Frequently asked questions
Find answers to common questions about fundraising hubs, supporter resources and FundraizingHero.
About fundraising hubs
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What is a fundraising hub?
A fundraising hub is an online place where a charity can provide supporters with the information, resources and materials they need to fundraise.
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Why would a charity need a fundraising hub?
A fundraising hub gives supporters one place to find the resources they need, rather than requiring your team to respond to individual requests or supporters to search through scattered materials on your website. It helps supporters get started quickly while giving your team greater visibility into how those resources are being used.
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What can I put in a fundraising hub?
You can provide fundraising posters, sponsorship forms, event decorative materials, thank you materials and your own charity content.
Supporting your fundraisers
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Can supporters access resources themselves?
Yes. FundraizingHero is designed to provide supporters with self-service access to fundraising resources.
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Can supporters personalise fundraising materials?
Yes. Selected FundraizingHero resources can be personalised by supporters for their own fundraising activities.
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Are resources available at any time?
Digital fundraising resources can be accessed online whenever supporters need them.
Managing your fundraising hub
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Can I add my own fundraising resources?
Yes. Your charity can provide its own downloable fundraising content and resources alongside the ready-to-use templates available through FundraizingHero.
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Can the fundraising hub be branded?
Yes. FundraizingHero allows your fundraising hub to be presented using your charity's branding and content.
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Can I see how supporters are using resources?
FundraizingHero provides visibility into supporter activity, helping your team understand how resources are being accessed and used.
Starting with FundraizingHero
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How long does it take to set up FundraizingHero?
FundraizingHero is designed to be quick to set up. You can create your hub, add your branding and begin adding resources without needing to build the technology yourself. Your fundraising hub can be ready for your supporters in under 10 minutes.
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Do I need technical or IT knowledge?
No. FundraizingHero is designed for charity teams to set up and manage without needing to build or maintain their own fundraising platform.
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Is there a free trial?
Yes. FundraizingHero offers a 30-day free trial. No credit card or payment is required to start the trial.
Start your 30-day free trial and see how FundraizingHero can support your fundraising team and your supporters.
Start your 30-day free trialNo credit card or payment required | Set up in 10 minutes | No IT required