Privacy Policy

At FundraizingHero we are committed to protecting your privacy. This is our privacy policy. It tells you how we collect and process data received from you on our site
  1. Who we are
    FundraizingHero Ltd is a registered company in England and wales our company number is 12735167 and our registered address is International House, 12 Constance Street, London, E16 2DQ. This Policy applies to our collection and use of your data in connection with our services, like the FundraizingHero website (the "Services").
  2. How to contact our data protection officer?
    To contact FundraizingHero data protection officer regarding our processing of your personal data, email
  3. What is our relationship with charities?
    FundraizingHero facilitates a direct relationship between Charities and Supporters. A supporter is anyone using FundraizingHero to register their activity or send a message to a charity. The supporters chosen charity receives the information such as a contact email address, name and activity information entered on our online forms by the supporter. Charities are then responsible for their own lawful processing of this information made available to them by FundraizingHero.
  4. What data do we collect?
    We don't receive any personal data about you other than what you provide us in our online forms.

    Data collected in our forms:

    When you register for a fundraising pack: To enable us to create your fundraising pack we ask for information about your activity and your email address to send your pack to.

    When you register for a certificate: To enable us to create your thank you pack and for the charity to create your certificate, we ask for information about your activity, your name, the amount you raised and your email address so you can receive your pack and certificate.

    When you message the charity: Your message, subject line and email address will be collected and forwarded on to the charity.

    Other data we collect:

    Information about your computer (e.g your IP address, operating system, browser, etc.) for system administration and application development.

    Cookies, to distinguish you from other users of the service. This helps us to provide you with a personalised experience and also allows us to improve our service. Further information can be found in our Cookie Policy

  5. How we use the data collected?
    When you register for a pack or certificate we use the data entered to personalise the materials in your fundraising pack and email the pack to the email address you provided. Your information entered is also shared with your chosen charity so they know that your fundraising on their behalf and can process your certificate. Your chosen charity are the data controller of this information.

    We use aggregated and personal data to help improve our service, drive our research and development and to better understand our users and charity partners. FundraizingHero does this using a variety of data sources—transactional data (how you use the Services), click stream and log data (web traffic and Services usage), survey data, customer service data.
  6. How do charities use my data?
    As stated above, when you register an activity using FundraizingHero, the chosen charity is the data controller for the personal data associated with that registration and FundraizingHero only acts on behalf of the charity when it handles that data. This means that such charities are responsible for their own compliance with data protection laws when they use your personal data, and all such use is subject to the charity's own privacy notice. FundraizingHero is not responsible for charities' use of your personal data or the charities' compliance with applicable laws.
  7. Where we store your data?
    For the purposes of operating FundraizingHero, we store your data on secure servers in the European Economic Area (EEA). We retain your data for only as long as is necessary to offer our services, which includes using this information to improve and personalise your experience and to communicate with you.
  8. What are your rights?
    You have the right under the GDPR to:

    • Request what information we hold about you.
    • Request how we process your data.
    • Request access to, delete or correct your personal data held by us.
    • Restrict processing.
    • Object to processing of your personal data.
    • Not be subject to automated decision-making including profiling.
    • Complain to a supervisory authority.

    Please note that in some circumstances, a fee may be incurred. To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at
  9. Disclosing your information
    We also share data when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; to enforce or apply our terms of service and other agreements; and to protect the rights or property of FundraizingHero Ltd.

    We will not share your information with any other organisations for marketing, market research or commercial purposes, nor do we pass on your details to other websites.
  10. How do we notify you of changes to this policy?
    If we change our privacy policy, we will post the changes on this page.